TYPO3 Help Desk Extension

TYPO3 Help Desk Extension

Overview

An all-in-one TYPO3 Help Desk extension that helps you balance everything your customers need to be happy. The easiest to use TYPO3 Help Desk & Support Ticket extension allows you to create a support help desk quickly and easily with Support Tickets.

The TYPO3 ticket extension provides a dedicated support dashboard and portal, rich TYPO3 ticketing system, email notifications, restricted access, file, and media uploads. You can also add your own fields to extend the ticket forms using custom fields. This TYPO3 support extension integrates seamlessly to your TYPO3 website, allowing you full control over your support system.

TYPO3 Help Desk Extension is now compatible with the latest TYPO3 Version 12.

Key Features

Unlimited Tickets &
Agents

A Help Desk extension with no restrictions on
Agent profiles and tickets. You can handle 
unlimited tickets and create unlimited agent
profiles according to category niche to handle
inquiries.

Dedicated Help Desk Dashboard

Simple interface portal with a rich dashboard for changing and managing Ticket status, Ticket 
assignment, Ticket search & filters, Custom ticket building, Reviews, and Quick settings for tickets.

Ticketing

Users can submit tickets from the front-end, and
your agents respond to them from theTYPO3 
backend.

  • Customizable Ticket Fields
  • Auto-Tagging And Assigning
  • Individual Agent Profiles Setup

Customizable Support
Form

Create custom interfaces for support form. 
You can also create multiple support forms 
as well.

  • Customizable Support Form
  • Multiple Attachment Fields
  • Registration and Login user pages
  • Google Recaptcha

E-mail notification

Relevant parties are notified of certain actions
by e-mail, and all e-mails are customizable.
Choose from a selection of email notifications 
(new ticket, close ticket, re-open ticket, and
other custom conditions, etc)

Triggers & Automation

Triggers are helpful in setting up automated
actions based on various conditions. 
A few of the use cases are given below,

  • Users and Agents can receive an email notification whenever a new ticket is raised.
  • Assigning the tickets to respective
    Department Agents.
  • User can add custom ticket status
    and Categories assignment

Agent’s Satisfaction Rating

Service rating popup to request feedback on your
customer service. This will also help to analyse
each agent’s performance.

Help Desk Support Pop Up

Quick help desk Pop Up visitors to your
website will be able to submit quick tickets
directly with you through the widget and the
admin can manage the submit ticket
accordingly through the Help desk Dashboard.

Frontend Screenshots

TYPO3 Backend Screens

Reviews & Rating

5 / 5

Albert Redler

Albert Redler

The only reason I gave this 5 stars is there is no option for 10 stars. Support for this plugin is nothing short of amazing. The team answers emails immediately and is willing to help resolve any and all issues. The plugin's Premium Version of TYPO3 Help Desk does everything I need it to do and more. The only and best tickets system by far.

Kristian Duerr

Kristian Duerr

I've been using TYPO3 Help desk for a week now, and it really helps me move important tech support out of the daily flow of email (where they get lost) and into Support Tickets that track progress and allow us to retain a record of previous solutions.

Still, I have to say it is quite a wonderful piece of software and I’m personally very happy it was available.

Max Wurfel

Max Wurfel

This typo3 help desk plugin is an excellent option for small business Support desk. Thanks for taking the initiative of creating this awesome plugin. I have enjoyed it for some time now and it just keeps getting better and better. Keep it up!

Christian Reinhardt

Christian Reinhardt

Good, simple, and easy to install TYPO3 support extension. I'm very happy with rich ticketing and update system

Martin Krause

Martin Krause

Thanks for creating this awesome TYPO3 help desk plugin. I have enjoyed it sometime now and it just keeps getting better and better. Keep it up!

Antje Engel

Antje Engel

I really liked the ticketing feature, it makes this extension a full package. the back-end user can also assign tickets and create individual profiles for the same. that's very convenient. It helps me so much in my daily use.

Johanna Muller

Johanna Muller

With the TYPO3 helpdesk extension, the support tickets are generated quite smoothly and customers don't have anything to worry about I can also manage all the tickets very easily with the extension.

Katharina Eisenhauer

Katharina Eisenhauer

TYPO3 helpdesk extension from auto assigns the tickets to the agents and saves so much of time. Also the dashboard functionality is great and the support from you guys during the installation was good.

Michael Baer

Michael Baer

The support tickets are generated quite smoothly and customers don't have anything to worry about I can also manage all the tickets very easily with the extension. I really liked the support for this extension, you guys are on time and doing really well with the extension.

René Papst

René Papst

For me managing this daily tickets was tedious, but trust me this Helpdesk extension was a lifesaver. Cannot be more grateful for this!

Tom Ziegler

Tom Ziegler

TYPO3 Help Desk Extension has helped me provide better and more efficient customer support, leading to higher customer satisfaction.

Dieter Ritter

Dieter Ritter

Overall, the TYPO3 Help Desk Extension has helped me provide better and more efficient customer support, leading to higher customer satisfaction.

Marcel Wurfel

Marcel Wurfel

Thanks to TYPO3 Help Desk Extension, my customer support has reached new heights!

Jürgen Muller

Jürgen Muller

We were struggling to keep up with customer requests before implementing the TYPO3 Help Desk Extension. Now, we have a centralized platform to track and resolve tickets efficiently.

Swen Lemann

Swen Lemann

Fantastic Extension! Saved me countless hours of support work. I give 5 star to this Extensions .

Christian Loewe

Christian Loewe

The TYPO3 Help Desk Extension with unlimited tickets and agents has transformed how we handle customer inquiries. We can now manage an unlimited number of tickets effortlessly.

Mike Wirtz

Mike Wirtz

This extension has made our customer support more organized and efficient. It's user-friendly and has helped us prioritize and resolve inquiries faster.

Jonas Fuerst

Jonas Fuerst

Our Customers appreciate the real-time updates provided by the TYPO3 Help Desk Extension. Kudos to Team T3Planet !

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Free Vs Pro Features

KEY FEATURE LIST

FREE

Premium

Ticket ConfigurationsTicket creation from front end users
Ticket submission notification to admin

Admin ConfigurationsTicket responding within the admin pannel
Detailed Ticket Management
Email notifications upon actions
Triggers and notification
Individual agent profile setup

Form SettingsCustomizable form and layout
Enable/Disable custom form fields
Select & integrate form fields add like textbox, selectbox, etc
Create as many custom form group from Backend
Customizable front end form and feilds

Misc SettingsAuto tagging and assigning
Ratings and comments
Send custom fields information via Email
Frontend user has convenience to choose custom form field group
Render custom fields at Create and view ticket (by Frontend user)

Annual

An annual license entitles you to 1 year of updates and support. Product under this license are valid and usable for a lifetime without any recurring payments.

Buy Now

Lifetime

A lifetime license entitles you to free updates and support forever.
Product purchased under this license is a one-time payment, not a subscription.

Buy Now

100% No-Risk Money Back Guarantee!

We're excited to have you experience T3Planet. Over the next 15 days, if this Product isn't the best fit, simply reach out! We'll happily refund 100% of your money.

TYPO3 Version

TYPO3 v8 to 12

Extension Key

ns_helpdesk

Composer Support

composer req nitsan/ns-helpdesk

Change Log

# 12.0.2

23rd Jan 2024

TASK Module Permission for BE user group

RELEASE Minor version release 12.0.2

# 12.0.1

18th Jan 2024

BUGFIX Resolved issue with the configuration module

TASK Code cleanup and code improvements

RELEASE Minor version release v12.0.1

# 2.6.3

9th Nov 2023

TASK Resolved minor issue of Compatibility with PHP v8.x

RELEASE Minor version release v2.6.3

# 12.0.0

14th Jul 2023

TASK Compatibility with TYPO3 v12

TASK Compatibility drop of TYPO3 <= v11

TASK Compatibility with PHP v8.1 & 8.2

TASK Compatibility drop of PHP <= v8.1

TASK Compatibility of MariaDB 10.3+ / MySQL 8.0+

TASK Compatibility of Composer >= 2.1

TASK Compatibility of Bootstrap v5 in backend module

TASK Removed deprecated and breaking changes code

RELEASE Major release v12.0.0

# 2.6.2

23rd May 2023

TASK Change composer dependencies constraint

TASK Code review & improvement

RELEASE Minor version release v2.6.2

# 2.6.1

13th Feb 2023

BUGFIX Resolved issue occur while Creating a Ticket

TASK Code clean-up and improvement

RELEASE Minor version release v2.6.1

# 2.6.0

23rd Dec 2022

TASK Upgraded to Bootstrap v5 to TYPO3 v11 backend module

TASK Implemented Reset buttons in module Text fields

TASK Code clean-up and improvement

BUGFIX Resolved reset buttons at forms

RELEASE Major version release v2.6.0 (No-breaking changes)

# 2.5.0

27th Jul 2022

TASK Compatibility with major PHP v8.0 and v8.1

TASK Minor improvement for older TYPO3 versions like v8 to v10

TASK Code clean-up and improvement

BUGFIX Removed deprecation of TYPO3 v11 & PHP v8.x

BUGFIX Resolved errors & warnings in TYPO3 debug environment

RELEASE Minor non-breaking release v2.5.0

# 2.4.0

5th Jul 2022

FEATURE Integrated APIs of the world's popular Gravatar.com

FEATURE Rendering Gravatar profile picture at comments listing

TASK Code clean-up and improvement

BUGFIX Fixed minor and functional compatibility issues

RELEASE Major release v2.4.0

# 2.3.3

16th Jun 2022

TASK Improve the way to check license system with EXT.ns_license

TASK Verify license only for admin logins; Ignore editor users

TASK Set bi-weekly to connect and check license server

TASK Code clean-up and improvement

RELEASE Minor version 2.3.3 release

# 2.3.2

5th Apr 2022

RELEASE Ready to release v2.3.2

TASK Code improvements for pageType

BUGFIX Category Delete issue from Module

# 2.3.1

3rd Mar 2022

RELEASE Release of v2.3.1

BUGFIX Dependencies issues fix for EXT.ns_license

# 2.3.0

21st Feb 2022

TASK Added service to call the setup event to check license

BUGFIX TYPO3 v11 compatibility issue fix for SignalSlot

BUGFIX Testing and bug fix for TYPO3 v8 to v11

BUGFIX TYPO3 version dependency updated

RELEASE Ready to major release v2.3.0

# 2.2.0

15th Feb 2022

TASK Added service to call the setup event to check license

BUGFIX TYPO3 v11 compatibility issue fix for SignalSlot

BUGFIX Testing and bug fix for TYPO3 v8 to v11

RELEASE Ready to major release v2.2.0

# 2.1.0

24th Jan 2022

RELEASE release with new feature version 2.1.0

FEATURE Added new feature to add dynamic field to ticket create form

FEATURE Added new plugin option for the enable/disable the dynamic field

FEATURE Added new plugin option for the select the created field-group for the form

TASK Code cleanup and improvement

# 2.0.0

31st Dec 2021

RELEASE Major version 2.0.0 release

FEATURE Make compatibility with TYPO3 v11.5.x

FEATURE Backend Module view improves with TYPO3 v11

TASK Security fixed with the image uploading

TASK Code cleanup and code improvements

BUGFIX UI/UX small design issues fixing

BUGFIX Functional testing and bug fixing

# 1.0.5

29th Jul 2021

Code Improvements

# 1.0.4

14th Jun 2021

# 1.0.3

12th Apr 2021

[Improve] Sidebar data link changed

[Bug] Small issue related to constant has been fixed

# 1.0.2

9th Apr 2021

[Improved] Backend module user list improve

T3Planet extensions generally work with all 3rd-party TYPO3 extensions from TER (TYPO3 Extensions Repository). If you come across a compatibility issue with any third-party module, we’ll help you.

If you face any technical issues, please create a ticket to receive help from our professionals.

We recommend that you perform a backup before starting the installation process to ensure that nothing can provoke a conflict.

All premium T3Planet extensions come with 1 year of free support and updates from purchase. However, if you wish to avail yourself of the benefits of lifetime free updates and support, you may switch to Lifetime Subscription anytime.

We've bifurcated it into the Annual and Lifetime models.

Annual subscription model:
The customer will get annual assurance of purchased product with free TYPO3 updates and support for a year. Your subscription will auto-renew each year until cancelled.

Lifetime subscription model:
It comes with an abundant bunch of benefits; you'll get lifetime support with lifetime product updates and lifetime product assurance. It is a one-time payment, not a subscription.

Read more about the subscription model.

Yes, we provide professional installation service at €49. You can purchase it while checking out with your purchased extension.

You can request a customisation service if you need to configure it according to your business needs.

Yes, T3Planet demonstrates their TYPO3 products and comes with a 15-day money-back guarantee.

For Trial and best user experience, all T3Planet extensions are provided for testing and demo purposes with front-end and back-end demos.

So instead of a free trial, most of our TYPO3 extensions have demos where you can see how our modules work.

For customer convenience, we provide Frontend and Live TYPO3 backend; checkout

Yes, you can install any T3Planet extension on a test site and configure all the settings there before doing it on your live store. You can easily change your domain from a staging site to a live site on your own or may contact our support team to do it for you. Also, you can use activate/de-activate license feature

By default, T3Planet offers 1 year of premium support with 15 days money-back guarantee with your purchase. If you find any kind of bug or face any trouble within our template, you can create a support ticket from here - Submit a ticket, and our team will reply to you within 1 business day.

To extend support for more than 1 year, you would be required to renew your plan to a lifetime plan.

Whenever Team T3Planet releases a new version, particularly for the TYPO3 product, you will get email information about the newly released version.

You can then update the extension from your account

Step 1. Go to NITSAN > License Management

Step 2. Click on “Check for Updates” to your purchased product.

Step 3. If new updates are available, click on your particular product's “Update to X.X.X” button.

Check out our updated version of documentation.

You can install your TYPO3 extension with the below steps.

Step 1. Download EXT.ns_license

Step 2. Go to Admin Tools > Extensions > Install EXT.ns_license extension.

Step 3. Switch to NITSAN > License Management > Add Your License Key.

Step 4. Go to Admin Tools > Extensions > Activate Your Purchased Extension.

Detailed information can be found via documentation, Read more.

Yes, For a free TYPO3 extension, you can just use the mentioned composer installation command on this page. For the premium TYPO3 extension, we provide you access to our Private TYPO3 Composer Server.

Detailed information can be found via documentation, Read more.

Our license system allows you to access, download and install your purchased TYPO3 product(s) using a "license key". We have a license policy with domain-wise authentication. That means You'll need to buy a license / per domain. For example, If you want to use our particular TYPO3 product in 3 domains, you'll need to purchase a 3-domain license.

Support on the subscription is provided only for the account for which you purchased a subscription i.e Annual or Lifetime. If the modules are on another account, they will not be supported.

We have detailed documentation for every TYPO3 product, please click on the documentation link on this page which will lead you to our official documentation.

We take care well of the backend usability of all the TYPO3 products. You can find all the details like installation, configuration, and usage in our documentation. Yes, with our extended support service, our TYPO3 experts also train and help our customers to get familiar with and get used to the TYPO3 backend.

Yes, According to our vision, all the TYPO3 products are compatible with the current and last TYPO3 LTS version.

You can easily transfer your license key from one domain to a new domain. Please follow our De-activate/activate license feature at Documentation.

If you want to set up your purchased TYPO3 product at your local, staging, or testing server then please send us information at Submit Your Ticket.

There is no need to pay any additional cost after purchasing our products. But in case you need our installation or customization services, a fee will be required. For free products, our support will be given as the charged service.

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Reach out and get your queries or issues resolved with our expert TYPO3 support team.

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