Support Service
All premium T3Planet products comes with 1 year of free support and updates from the date of purchase. However, if you wish to avail yourself of the benefits of lifetime free updates and support, you may switch to Lifetime Subscription anytime.
We've bifurcated it into the Annual and Lifetime models.
Annual subscription model:
The customer will get annual assurance of purchased product with free TYPO3 updates and support for a year. Your subscription will auto-renew each year until canceled.
Lifetime subscription model:
It comes with an abundant bunch of benefits, you'll get lifetime support with lifetime product updates and lifetime product assurance. It is a one-time payment, not a subscription
Read more about the subscription model.
By default T3Planet offers 1 year of premium support with 15 days money-back guarantee with your purchase. This includes if you find any kind of bug or facing any trouble within our template, you can create a support ticket from here - Submit a ticket and our team will reply to you within 1 business day.
To extend support for more than 1 year, you would be required to renew your plan to a lifetime plan.
We have detailed documentation for every TYPO3 product, please click on the documentation link on this page which will lead you to our official documentation.
We take care well of the backend usability of all the TYPO3 products. You can find all the details like installation, configuration, and usage in our documentation. Yes, with our extended support service, our TYPO3 experts also train and help our customers to get familiar with and get used to the TYPO3 backend.
For technical issues
Please submit your ticket to T3Planet ticket center and provide the information required in the submit form
Elaborate your situations/requirement, screenshots/references would be great. We’ll help you in subbmitting ticket.
Of course we do. There will be no discrimination between paid and free extension users.
T3Planet’s TYPO3 support team based in India, Asia. If it's something you cannot figure out our dedicated TYPO3 support team will respond to you at CEST German time in 1 business working day.
You can visit us at Untenhöhscheid 16 42657 Solingen, Germany
